Last updated: September 27, 2023
Thank you for your purchase. We hope you are happy with your decision to join the Somatic community. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within 30 days of the purchase date.
RETURN PROCESS
To return an item, please email customer service at support@somaticvr.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:
Somatic VR, LLC
RMA #:
12317 15th Ave NE #108
Seattle, WA 98125 USA
Return shipping charges will be paid by us if you use the prepaid shipping label enclosed with your package. Otherwise, please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 5 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Please Note
● Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
contact@somaticvr.com